Shipping & Returns

Shipping Policy

At PetNog, we are committed to delivering your order quickly and safely.

• Orders are processed within 1–3 business days.
• Most deliveries arrive within 5–12 business days.
• Tracking information is provided for every order.
• Shipping times may vary during holidays or periods of high demand.

If you have any questions about your shipment, please contact our support team and we will be happy to assist you.

Return & Exchange Policy

Your satisfaction is important to us.

We offer a 30-day return policy for eligible items. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of delivery.

To qualify for a return:
• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase is required.

For assistance with returns or exchanges, please contact our customer support team.

Still have questions?